Privacy Policy for Customers

Last Updated: 01.10.2022

A. Background

vVARDIS Inc., 99 Wall Street Suite 1836 NY NY 10005, USA (referred to herein as “vVARDIS” “we” “us” and “our”) respects your privacy. This Privacy Policy describes our practices regarding personal information we collect in connection with your use of our websites and any other microsites or mobile websites (the “Website”) information in connection with your use of our mobile applications we make available for download on your personal device (our “Apps”), or information you provide to us when you visit our Facebook, Instagram, YouTube, Twitter, and other social media platforms (our “Social Media Pages”). Additionally, this Privacy Policy describes how we use and share that information. Please take the time to read this Privacy Policy.

By accessing our Website or Apps, you agree to our collection and use of personal data as described herein and you agree to our Terms of Use. If you do not accept and agree with our Terms of Use or this Privacy Policy, do not use the Website or our Apps.

We may revise this Privacy Policy periodically and will post any changes to the Website. We will notify you of material changes to it by posting on our Website notification that the Policy has been updated and by updating the date of the Privacy Policy.

B. Information We Collect

The personal information we collect depends on how you interact with us. We may collect various categories of personal information about you, including:

Device Information: When you visit our Website, use our Apps, interact with our Social Media Pages or online ads, or open our emails, we may learn about your browser, device type, plugins, IP address, MAC address, internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the pages you visit, the platform you use, your screen resolution, your time zone, and any search terms you enter while on the Website.
Location Data: We use various technologies to learn your geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services and how you interact with us.
Website/Apps Interactions: We collect information about your interactions with our Website and Apps, including pages visited, links clicked, buttons clicked, mouse movement, scroll behavior, and non-sensitive keystroke activity. This data may then be used to create a “session replay” of your interaction, which may be used to troubleshoot customer service issues, either individually or in the aggregate, to improve site functionality and to analyze user interaction. This information could include personal information, depending on what information you provide.
Contact Information: We may collect your contact information, including first and last name, address, telephone number, e-mail address, billing address, shipping address.
Payment Card information and Payment Details: We may have collected your payment card information or payment details if you have made an order or added it to your account with us, if any.
Other Forms of Identification: We may have collected your bank details, account number, tax file number, credit/debit card number, ID, passport or social security number if you have provided that information.
Shopping History & Transactional Data: We keep track of your shopping history with us, return or exchange, or add to your shopping cart.
Call records and email records: If you call, email, text, or chat with our customer service agents, we may keep records of those conversations including all such information you have provided to us in connection with such conversation.
Demographic Information: We may collect demographic details about our customers such as birthdate, gender, ZIP code, Social Media information and profile data and other similar details.
Job Application Data: If you apply for a job with us, we will, in addition to the Contact Information you provide us, also collect such information as your educational background, employment history, résumé, and other information relating to your job search or application relevant for the recruitment process.
vVARDIS Account Data: If you want to register or have a registered account with vVARDIS, we will collect your Contact Information, passwords for the account, Demographic Information, Preferences, and Shopping History & Transactional Data.
Social Media Usage: We receive aggregated information about people who visit and interact with our Social Media Pages.
Preferences: We may collect information about your preferences, such as products you may be interested in.
Inferences: We may draw inferences about any of the information above that may relate to your preferences, or other matters.

C. How Your Information Is Collected

We may collect the information described above directly from you, from third parties we work with, or through cookies or other automated means. These sources may include:

You: We collect information directly from you, whenever you: make a purchase; contact us with questions or comments; respond to a survey, upload content to our Website, Apps, or Social Media Pages; create an account; add items to your shopping cart; opt in to text messages; apply for a job; fill out any forms on our Website, Apps, or Social Media Pages.
Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Website, use our Apps, interact with our Social Media Pages or online advertising, or open our emails.
Third Parties: We work with third parties who provide services to us, like analytics or advertising companies, data brokers, etc. These third parties share information they have collected with us. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
Social Media Platforms: Social media platforms share information. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings. If you contact us via social media platforms to make a complaint or service request, then we will collect information related to such complaint of service request from the social media platform.
Cookies: vVARDIS uses cookies (small files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), web beacons, and other similar technologies to automatically collect information when you visit our Website, use our Apps, or interact with our emails. Through the use of cookies, we may link information about your interactions with our Website, Apps, or emails over time, for example, which pages you visit, which links you use, and how long you stay on each page. Cookies may be used to create a virtual profile about Website users, which can then be used to retrieve information about users’ past visits to our Website to help prevent fraud. We also contract with third party advertising or analytics companies to serve you online ads on other websites. These companies use cookies or similar technologies to collect information about your interactions with our Website and Apps and interactions with other websites. These advertising companies may use and share the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.

We also use Google Analytics to evaluate the use of our Website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit a website, what pages they visit when they do so, and what other websites they visited prior to visiting a website. To learn more about how Google Analytics collects personal information, review Google’s Privacy Policy.

Publicly Available Data: We may combine the information you provide to us with data that is publicly available or that we receive from other sources.

D. How We Use Your Information

Fulfillment: Fulfilling your orders and other requests, including, but not limited to, processing payments, confirming or updating you on the status of your order, delivering packages, facilitating returns, and responding to your customer service inquiries.
Advertising: Presenting advertising online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.
Understanding Our Customers: Analyzing your activity with us (including your interactions with our Website, Apps, Social Media Pages, and emails or other forms of communications, analyzing trends and statistics). We keep track of the pages you visit and the manner in which you use the Website to determine what products are most popular and whether to make changes to the Website. We may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.
Personalization: Using your preferences and other collected information to personalize your shopping experience by using your product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe you may be interested in as well as personalizing advertising and experiences on our Website, Apps, emails, and ads.
Communications: Communicating with you, including responding to your requests.
Customer Experience: Serving content on our Website, Apps, and Social Media Pages and developing our products and services.
Hiring: Recruiting and hiring vVARDIS employees. If you apply for a job with vVARDIS, we will be using your Job Application Data for recruiting and employment purposes. If you are hired by vVARDIS, the information you provide during the recruiting process will become part of our employee records. If you are not hired by vVARDIS, we may retain your information to allow us to contact you if another suitable employment opportunity becomes available.
Security: Protecting vVARDIS and our customers from fraud, security threats, and other illegal or harmful activity. We and our third party service providers may disclose specific individual information if we or they reasonably believe it is necessary to: (i) investigate any suspected misuse of a Website; (ii) protect or defend the rights, property and interests of vVARDIS, our customers, or the interests of our third party service providers; or (iii) under exigent circumstances, to protect the personal safety of users of a Website or the public.
Anti-Fraud: Performing credit and anti-fraud checks on your and the payment method that you have provided; these checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize individual purchases.
Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

E. How We Share Information with Service Providers and Third Parties and for What Purposes

vVARDIS may share personal information with third parties for certain purposes. For example, we share personal information with:

Service Providers: We partner with third parties to assist with many aspects of our business, including fulfilling orders, advertising, analyzing your interests and activity on our Website, Apps and Social Media Pages, and helping us communicate with customers. These third parties may provide services related to any of the purposes described in How We Use Your Information, and we may share with them any types of information described in Information We Collect. This includes sharing information with banks and the providers of credit reports as well as fraud prevention and credit reference agencies. We may also receive information collected by these third parties and combine it with the information we have collected. Some of these third parties may be located outside the United States. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
Marketing Agencies and Data Analytics Providers: We may partner with third parties to assist with the advertising and marketing of our business and performing business analytics. We may share with them the types of information described in Section D. “How We Use Your Information”.
vVARDIS Affiliates: We are part of a group of companies that vVARDIS controls or is controlled by or that are otherwise affiliated with vVARDIS.
Parties to an Actual or Potential Business Transaction: Your personal information may be transferred to another entity that succeeds to all or part of vVARDIS’s business in connection with a sale, reorganization, consolidation or merger. Your personal information may also be shared under obligations of confidentiality and non-disclosure to a prospective successor or purchaser of vVARDIS’s business.
Other Third Parties: We will disclose your personal information, including to government bodies or law enforcement agencies, when we believe it to be necessary or permitted by law for compliance with the law, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect the users of our Website and App, or the public. . We may also share your personal information with third parties to help detect and protect against fraud or data security vulnerabilities.

F. Your Privacy Choices

You can control the information we collect and use in the following ways:

Location Data: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Website from accessing your location information. Note that some services may not be available if you disable location-based services, and you may experience difficulties shopping online at the Website.
Emails and Newsletters: You can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such email.
vVARDIS Accounts: You can keep your contact information and payment methods accurate and up to date by logging into your account. If you wish to cancel your account, email us customercare@vvardis.com.
Social Media: This privacy policy does not cover the privacy and security practices of third party social media platforms on which vVARDIS has Social Media Pages. We are not responsible for the privacy policies or other content on those platforms. Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.
Online Advertising: For information about opting out of third party advertising, visit Network Advertising Initiatives website https://optout.networkadvertising.org/?c=1 or Digital Advertising Alliance’s website https://digitaladvertisingalliance.org/. You will leave this Website for a separately managed online site where you can specify your preferences. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.
Cookies, Plugins, Web Beacons: You can change your browser settings to block cookies, only save cookies for one session or otherwise delete them prematurely. Most browsers are pre-set to accept cookies. However, you can prevent cookies from being saved on your computer's hard drive by changing your browser settings. Please refer to your browser manufacturer's instructions to find out in detail how this is done. In addition, you can delete cookies already set on your hard disk at any time. Additionally, you can prevent plugins from collecting information about your during your visit by logging out of your social network pages and deleting any cookies that have been set. Please note that if you decide to disable cookies, certain functions of the Website may no longer work. For more information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

G. Children

vVARDIS does not knowingly or purposefully request or collect personal information from any person under the age of 16 years old. If you believe that your child under the age of 16 has submitted personal information to vVARDIS in connection with our Website or Apps, please contact us at customercare@vvardis.com.

H. Security

We implement and maintain reasonable security measures including administrative, technical and physical safeguards to protect the confidentiality and security of your personal information. Although we use measures to protect your personal information, in general, data security incidents and breaches can occur due to a variety of factors that cannot reasonably be prevented w. Accordingly, we cannot guarantee the security of information provided over the Internet, through our Websites or Apps, or stored in our databases.

I. Supported Web Browsers and Do Not Track Signals

We recommend that you use the latest web browser versions to optimize your experience. Older web browser versions may not be able to access or utilize all pages on our website as intended.

vVARDIS does not recognize web browser “Do Not Track” signals at this time.

J. California Shine the Light

California residents may also ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. California residents may make one request per calendar year.

To make this request, you may contact us at customercare@vvardis.com. In your request, please include a subject line that states “CA Shine the Light Request”, state that you are a California resident, and provide a current California address for our response.

K. Updates

We reserve the right to modify, alter, or otherwise update this Privacy Policy at any time, so we encourage you to review this policy from time to time. Changes to this Privacy Policy are effective at the time they are posted and your continued use of our Website or Apps after posting will constitute acceptance of, and agreement to be bound by, those changes. If we make any material changes to our privacy practices, we will update this Privacy Policy, change the effective date at the top of this page and post on our Website notification that the policy has been updated.

L. International Residents

This Privacy Policy and Website is intended for residents of the United States. If you are a resident of the EU or UK, please see https://eu.vvardis.com/

and our EU/UK Privacy Policy.

If you access the Website or Apps from other regions, your personal information may be transferred to the United States. Please do not use the Website or Apps if you do not agree to the transfer and processing of your personal information in the United States, which may not provide the same level of protection for your data as your home country.

M. Links to Other Websites

This Website may, from time to time, contain links to websites owned and operated by third parties (“Third Party Sites”). vVARDIS has no influence on whether operators of such Third-Party Sites comply with the applicable data protection regulation. We encourage you to review the privacy policies of such Third Party Sites so that you understand how those websites collect, use and share your information. We are not responsible for the privacy policies or other content on Third Party Sites. vVARDIS excludes any responsibility or liability for the websites of third parties accessible via the links.

N. Miscellaneous

In the event that any provision of this Privacy Policy conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties, and the remainder of this Privacy Policy will remain in full force and effect. Any failure by vVARDIS to insist upon or enforce strict performance of any provision of the Privacy Policy or to exercise any right under the Privacy Policy will not be construed as a waiver or relinquishment of vVARDIS’s right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

O. Contact Us

We welcome your comments and questions. Please contact us at:

vVARDIS Inc.
Attn: Privacy Policy Inquiries
99 Wall Street Suite
1836 NY
NY 10005
Email: customercare@vvardis.com
Phone: 1-800 217-0064